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2 Messages

Tuesday, January 9th, 2024 8:09 PM

4K channels loosing signal

I have recently upgraded to the 4K service using the HR 4K Genie and have 5 mini client boxes with the slimline-3 dish. I’m having a problem with the 4K service on the (2) 4K TV’S that are wired. While watching live TV the viewing screen will go blank and then approximately 3 seconds later will come back on. This happens at least once inside of every 2 hours of continuous viewing. Is this due to loosing the signal ? It only happens on my 4K TV’s. I’ve tried resetting the HR 54 and each box separately. My main TV is a Samsung with the one connect.

Community Support

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254.4K Messages

10 months ago

We apologize that you have encountered technical issues with your 4K TVs, and we would like to look further into this. Please visit Get help with a blue, black, or gray TV screen | DIRECTV Customer Service & Support for tips on how to fix this issue. Let us know if it works. 

Lorie, DIRECTV Community Specialist

ACE - Expert

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20.6K Messages

10 months ago

Most likely not a signal problem but an HDCP handshaking problem.

Make sure the TVs have the latest software.


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