3 Messages
105 4k channel
Can anyone access this channel? I do not have problems with the rest of the 4k channels but this one. Saying not subscribed? Is it a broadcasting area issue? Thanks
3 Messages
Can anyone access this channel? I do not have problems with the rest of the 4k channels but this one. Saying not subscribed? Is it a broadcasting area issue? Thanks
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi @Liver. The Genie 2 (HS17) can support up to 8 RVU clients simultaneously, 2 of which can be 4K streams. Regarding the error with the subscription, in the following link https://www.directv.com/support/satellite/article/KM1002152 you can find troubleshooting steps to fix it. We're sending you a PM to review the Genie 2 order and take a closer look at the channel 105 issue. Thank you for contacting DIRECTV. Luna, DIRECTV Community Specialist.
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goldw1800
ACE - Professor
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2K Messages
1 year ago
@Liver
I would suggest you call 1-800-531-5000 --if you can see channel 104 --and Not 105 it may be a DIRECTV Adim issue on your account.
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