mumbutterfly5's profile

1 Message

Friday, April 15th, 2022 7:18 PM

why are there no new General Hospital episodes on my UVerse app on my phone?

why are no new General Hospital episodes available on demand on my UVerse app on my phone?

Community Support

 • 

254.4K Messages

3 years ago

We can help you with the U-Verse app and On Demand, mumbutterfly5.

 

Normally when it comes to the app vs. the TV service, it might be a sync issue. If there are newer episodes on the the On Demand on the receiver let's try these great troubleshooting steps:

  1. Make sure you are using the correct member ID to sign in
  2. Restart the device.
  3. Delete cache. Varies on phone, browser or device operating system.
  4. Uninstall and reinstall the app
  5. Verify you have the latest software/ operating system on your phone or tablet 
  6. Turn off other apps that may be in use
  7. Reset your password – This can help sync up your account.
  8. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
  9. Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

You can find the steps above and more by using our forums article entitled: AT&T U-verse app not working - Help and Solutions.

 

These steps should resync the app to the receiver so it is getting the same information. If it does not, please reach reach back out here and there is more that we can do. 

 

Thank you for using the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist


NEED HELP?