Uverse receiver totally disconnects when turned off.

Do you have the Receiver plugged into the same power strip as the TV, and does the power strip have a master outlet feature? 

It's possible that the wireless receiver is having trouble reconnecting to the WiFi network after being disconnected. Ensure that your WiFi network is stable and that the wireless receiver is within range of the router. You may also want to try assigning a static IP address to the receiver to prevent it from having to renegotiate its connection each time.

@chickpeafilae please take your banal AI drivel elsewhere, sil vous plait.

Hi @chickpeafilae,

Let's get the help you need. I understand your concern.

Please follow the below steps to fix your issue permanently.

Quick Fix For The Wireless Receiver

Resetting the modem, DVR, and wireless box, in that order, can resolve some connection issues.

1. Reset the modem by pressing and holding the red reset button in the rear for 10 seconds.

2. Reset the DVR and then wireless receiver by pressing and holding the power button for 10 seconds.

Note: Surge protectors & power strips may cause pixelation & freeze. Plugging the receiver directly into a wall outlet way resolve this.  

If the above does not help, we have more solutions below.

Check Your Connections

Ensure all cables and cords are securely connected from the Wireless Access Point to the modem.

Check Power and Signal Strength  

1. Confirm you have power - the Power button on the front of the receiver should have a green light. If you do not see a green light, try another power outlet.

2. No lights or power- ensure that the TV Receiver is turned on by pressing and power button on the receiver.

Signal Strength

1. Power cycle the Wireless Access Point (WAP) by unplugging the WAP from the electrical outlet for 10 seconds and then plugging it back in. Wait two minutes for the Wireless Receiver to start up.

2. There should be at least 3 wireless bars on your Wireless Receiver to maintain a good signal. Move the receiver closer to the WAP or vice-versa (to determine if the problem is a distance issue).

Check For Interference

Too many electronics cause interference - move electronics at least 3 feet from the modem, WAP, and wireless receiver. Some devices like cordless phones & baby monitors may cause interference as well.

Disconnect The DVR 

All the receivers pair with the DVR to access recordings. If the DVR is having issues, it will cause issues to the other receivers.

1. Unplug the DVR and keep it disconnected.

2. Reboot the U-verse Gateway and Wireless Receiver.

If the issues clear up, try connecting the DVR back to see if rebooting the DVR helped resolve the issue. 

Press and hold the power button on the DVR and then wireless receiver for 10 seconds. Make sure the Wireless Access Point and Wireless Receiver are not in an enclosed area, they can overheat.

See A Red Antenna On The TV Screen? 

1. Disconnect your Wireless TV Receiver from the original location and reconnect the power cord at a location closer to the Wireless Access Point (WAP) 

2. Wait one minute for the receiver software to load.

3. Press the OK button on the front of the Wireless TV Receiver and press the WPS button on the WAP.

4. Wait two minutes for the receiver and WAP to pair.

5. After two minutes, the Link light on the front of the Wireless TV Receiver should be solid green.

6. Following a successful pairing, unplug the Wireless TV Receiver and reconnect it at the desired location.

I hop the aboveinformations heps!

Please feel free to contact us for any questions or queries.

Thank you,

Justin, AT&T Community Specialist.