2 Messages
Uverse receiver keeps rebooting over and over
Receiver keeps rebooting on its own over and over. TV programming will start after a reboot, then a few minutes later (without me touching anything), it freezes and reboots again. Over and over and over.
I’ve done a manual reboot, I’ve unplugged the receiver, I’ve rebooted the gateway, I’ve unplugged the gateway. Nothing seems to work.
Any other suggestions?
Thanks!
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We'd be happy to help you with your receiver, Bfr04.
We suggest that troubleshoot your receiver by performing a Non-Disaster Recovery to refresh not just the device, but its data as well. Here are the steps:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more times.
Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the previous steps.
Let us know if you still need assistance.
Aminah, AT&T Community Specialist
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
Is it wireless? How close is it to the WAP?
You may need a replacement. Call 800-288-2020 and they'll get one to you ASAP.
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Bfr04
2 Messages
3 years ago
It is not wireless
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Binx
4 Messages
2 years ago
What happens when two gears appear after the bar has fully loaded and nothing is happening after that?
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Binx
4 Messages
2 years ago
Now it’s showing a red x and 13 on a black screen?! Now it’s back to a gear with a bar that’s not loading
(edited)
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