2 Messages
UVERSE Receiver Fee
Returned 2 Receivers as they were no longer being used, kids left for college, I have the FedEX documentation. Still being billed $10.00 per month for each receiver ($20.00) It has been over 2 months. Oddly enough, I receive a random automated call from AT&T, directing me to contact them regarding unreturned equipment, or we would be billed equipment fee.
Accepted Solution
skeeterintexas
ACE - Expert
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28.3K Messages
1 year ago
If you can’t get any resolution by calling CS, file a complaint with the BBB.
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T_A_S
2 Messages
1 year ago
okay
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
We're here to help you with your bill inquiry, @T_A_S. We understand the importance of updating your account status for the returned equipment.
In order for us to take a closer look into this, we'll need to meet in a DM. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or in chat if you'd prefer.
We look forward to speaking with you!
Rosey, AT&T Community Specialist
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