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U-verse gateway rebooting several times a day
My U-verse gateway (3801HGV) randomly reboots multiple times a day. I've checked all the connections, and have reset the gateway back to factory settings. I've had U-verse 10+ years and this is the original gateway.
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baseballisback
ACE - Professor
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8.3K Messages
4 years ago
It's probably time for a new gateway.
Call 800-288-2020 for technical support. They'll probably want you to reset stuff and all those steps, but if you're firm, you should be able to get them to send you a new one without going through resetting.
Put the old one back in the same box and take it to your nearest FedEx or UPS and they'll do the rest. You don't even need to tape it up.
(edited)
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gr8sho
ACE - Professor
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1.5K Messages
4 years ago
I remember that box. It suffered from exactly what you described. Apparently a bad firmware update and could not be recovered. Do as @baseballisback says.
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