DIRECTV Community Forums

U-VERSE GATEWAY ISSUE

TV DISPLAYS LARGE RED X--PRESSING REMOTE KEYS OR REBOOTING DOES NOT CHANGE ; ATT DIAGNOSTICS INDICATES "GATEWAY OUT OF SYNC OR OFFLINE" A CALL TO CUSTOMER SUPPORT RESULTED IN A SCHEDULED CALL BACK TOMORROW. ANY SUGGESTIONS?

Responses

DIRECTVhelp

Community Support

•

254.4K Messages

2 years ago

We understand that you're having trouble with gateway out of sync error, we're here to help GMO48.

Have you tried rebooting your gateway? If not we suggest that you try rebooting the gateway to clear the logs.
How long have you been getting this error? This will help us locate the problem.
Also, is your internet working at the moment or is this just related to the TV? Please let us know

Looking forward to your response.

Charles, AT&T Community Forums

0

GMO48

U-VERSE GATEWAY ISSUE

DIRECTVhelp

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