Uverse equipment return

Hello@snitty, thank you for contacting AT&T Community and Forums. Let's get the answers you need.

To answer your question

You are correct about what equipment you need to return and what you can keep. Here is a summary:

• Service: U-verse TV
• What you return: All receivers, all remote controls, and power cords
• What not to return: Wi-Fi gateway, fiber modem, wireless connector, or any equipment you own

To return your equipment, you have a few options:

• You can take your unboxed equipment and nine-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. They will send your equipment back to AT&T at no charge to you. You’ll get a receipt confirming your return.
• Please make sure to return your equipment within 21 days of the service change or disconnect date to avoid a non-return fee.

Let us know if this helps!

Fiona Q - AT&T  Community Specialist.