1 Message
Uverse DVR receiver
I received the below error message everytime I restart my receiver and modem: Account unavailable. This Set Top Box does not match the account settings. Restart Receiver.
1 Message
I received the below error message everytime I restart my receiver and modem: Account unavailable. This Set Top Box does not match the account settings. Restart Receiver.
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
What that message means is that the receiver checked in and AT&T's records say that it's not provisioned on the account for the Network Connection that it's attached to, i.e. either the receiver has been moved to another home with a different AT&T account or the receiver has been removed from the account that it was previously on.
Whichever it is, you'll need to talk to AT&T Customer Service. I'd suggest you call 800-288-2020.
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