2 Messages
U-verse cable not working
The U-verse dive stopped working tonight. We have since restarted both boxes by holding down power button for 10sec and then turning box back on. We have also powered off and on the U-verse internet box. The screen just shows the U-verse logo and the little white circle going around in the lower right corner. This has been circling for over 15 min this last reset.
baseballisback
ACE - Professor
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8.1K Messages
3 years ago
First, U-Verse isn't cable.
Make sure all connections are tight. Call 800-288-2020 for tech support.
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Gmac4444
2 Messages
3 years ago
Yeah been on hold 45 min and still waiting. Painful
also - AT&T U-verse is my cable provider- so not sure what you mean.
(edited)
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Gmac4444
It’s a technical distinction as most people don’t refer to Uverse as cable but rather IPTV. Not a super big deal.
Has tech support been able to give any insight into the matter? How are the settop boxes connected to the gateway? Wired or wireless. Coax or Ethernet.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Based on what you are describing with your U-Verse service, we will need to move this into a DM, @Gmac4444! Be on the look out for the envelope in the upper portion of the page.
Thank you for letting us know what troubleshooting steps you've taken to attempt to resolve this. Also, thank you ACEs as well for your help!
We look forward to speaking to you in the DM!
CalebP, AT&T Community Specialist
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