DIRECTV Community Forums

U-verse app

My U-verse app is no longer connecting to my gateway. I’m trying to use it as a remote (used to work) and it no longer does. I’ve uninstalled/installed the app, rebooted gateway, rebooted phone…. Signed out/in. Any suggestions?

Responses

DIRECTVhelp

Community Support

•

254.4K Messages

2 years ago

We can help you get back to using the U-verse app as a remote, jazzyjason!

In addition to the troubleshooting options you already tried, follow these steps from our U-verse app and website troubleshooting article:

Delete the cache. This varies on phone, browser or device operating system.
Verify you have the latest software/operating system on your phone or tablet.
Turn off other apps that may be in use.
Reset your password. This can help sync up your account.
In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed.

Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

Let us know if this helped! If not, we can bring you into a Direct Message to try something more in depth.

Aminah, AT&T Community Specialist

0

jazzyjason

U-verse app

DIRECTVhelp

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