When I open the Uverse app the guide only lists channels from 1600-1799. In that range only 3 display. I can’t even search for a channel below 1600. I used to see all channels now I can’t.
Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
Reset your password – This can help sync up your account.
In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed.
Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.
If none of these tips help, please let us know if you're only able to view premium channels in the guide. We've noticed this is affecting multiple iOS users.
The U-Verse app is not working for me either, not since the last update (version 6.5, build 72). I have tried all of the listed suggestions with no luck. I have reported it to ATT approx. one month ago, but I haven't seen any fix yet. You can read the most recent reviews on the app store and the complaints dominate the list. The only channels that I can see in the channel guide are the HBO channels. I can't watch on demand or live TV any of the channels that I have on my plan. I can't program my DVR using the app. These are all features that are advertised as benefits of having U-Verse TV. This is happening on all of my iPads (3) and my iPhones (2) and also my Amazon fire tablet. I have called ATT twice (counting today) and no one seems to know about the problem or if and when it will be fixed. I will not keep paying for this TV plan (which I have had for many years) without these valuable features being restored to the U-Verse app. There are too many competitors out there that have the same features available.
We're working hard to get the app fixed so that all your channels are listed, rashley.
We don't have an estimated resolution time, but we're doing all we can. We hope that you'll stick with us while we get everything back to normal. If you need help with anything else in the meantime, we'll be here for you.
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let's get your U-verse app working, @ranagiewicz!
We recommend following these U-verse app troubleshooting steps:
If none of these tips help, please let us know if you're only able to view premium channels in the guide. We've noticed this is affecting multiple iOS users.
Raiden, AT&T Community Specialist
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rashley
8 Messages
3 years ago
The U-Verse app is not working for me either, not since the last update (version 6.5, build 72). I have tried all of the listed suggestions with no luck. I have reported it to ATT approx. one month ago, but I haven't seen any fix yet. You can read the most recent reviews on the app store and the complaints dominate the list. The only channels that I can see in the channel guide are the HBO channels. I can't watch on demand or live TV any of the channels that I have on my plan. I can't program my DVR using the app. These are all features that are advertised as benefits of having U-Verse TV. This is happening on all of my iPads (3) and my iPhones (2) and also my Amazon fire tablet. I have called ATT twice (counting today) and no one seems to know about the problem or if and when it will be fixed. I will not keep paying for this TV plan (which I have had for many years) without these valuable features being restored to the U-Verse app. There are too many competitors out there that have the same features available.
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0
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
We're working hard to get the app fixed so that all your channels are listed, rashley.
We don't have an estimated resolution time, but we're doing all we can. We hope that you'll stick with us while we get everything back to normal. If you need help with anything else in the meantime, we'll be here for you.
Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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