Contributor
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2 Messages
Uverse app not recognizing receivers
On aiPhone 14 Pro Max, the uverse app will not recognize any receiver’s. I’ve deleted app, reinstalled, restarted router… nothing!! I’m just trying to find an app I can use the keyboard to input text
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi @Walturbo, we understand you're having difficulties with the U-verse app, and we're here to help get this rectified.
There are a few things we can recommend. First ensure your U-verse TV is set up properly, as there would be a few settings you would have not turned on in order for the receivers to recognize input from the U-verse app. Next, verify if you are running the latest version of the app for your device, Go to ‘Settings’ → ‘General’ → ‘iPhone Storage’, choose "Offload app". After it is completed, click on ‘Reinstall App’.
You can also look into our Troubleshoot and Resolve Tool on our website to get in depth review of all your devices. By logging in with your myAT&T account, and selecting the proper service, you can get personalized troubleshooting steps and diagnostics.
Let us know if this information has helped! We look forward to your response.
Thank you for visiting AT&T Community Forums.
Andrew, AT&T Community Specialist.
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