Tutor
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7 Messages
U-verse and Samsung Smart TV Not Compatible
Purchased a new Samsung TV and when connected I received an error message H1001 - DHCP cannot display. I spent 1 hr on the phone with AT&T customer service who finally told me that I have to buy a HDMI splitter to resolve the issue? How does this make sense? Well, I went ahead and purchased and installed but now the Samsung smart remote will not navigate to HD channels and goes to SD. Anybody have any thoughts on resolution? I cannot be the only person having this issue.
skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
Do the HD channels show up if you are using the Uverse remote? Are you trying to access the HD channels bypassing the Uverse box?
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willbaker13
Tutor
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7 Messages
7 years ago
No.
The thread you sent is not the issue I am having issues with. I am not trying to connect to the WiFi with the TV when receiving the error. Appreciate the help though.
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skeeterintexas
ACE - Expert
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28.3K Messages
7 years ago
Sorry...I edited when I realized you had a different issue.
Was your Uverse working before this TV? Are you trying to access the HD channels without using the Uverse box?
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willbaker13
Tutor
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7 Messages
7 years ago
Yes, everything was working fine previously.
Now back to same issue with the splitter installed.
No, trying to use the Uverse box to access.
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_xyzzy_
Expert
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3.6K Messages
7 years ago
Have you tried using another one of the hdmi inputs on the tv?
Does the tv support ARC (Audio Return Channel) and can it be disabled?
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willbaker13
Tutor
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7 Messages
7 years ago
Yes, as well as multiple HDMI cords.
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_xyzzy_
Expert
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3.6K Messages
7 years ago
What about the ARC thing I mentioned?
Some other experiments (not necessary solutions) I can think of:
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
Posting in a 4year old thread is unnecessary. Open a new thread if need be.
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