5 Messages
U verse receiver question
I just received a new Cisco wireless receiver I am getting this screen
Service Connection Update
Your TV receiver is temporarily unable to connect to the ATT Up verse TV service. The connection will be retried in xx min. Xx secs.
I tried updating now nothing happens. The diagnostics all seem ok.
What do I do?
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Let's help get your U-verse TV up and running, @Katluver619!
We see that you haven't gotten the chance to try rebooting your gateway. We recommend giving that a shot, as it can help to refresh your service and could potentially help with getting your U-verse TV service connected. To perform a reboot manually, follow these steps:
Let us know how it goes!
Lacey, AT&T Community Specialist
0
0
Accepted Solution
Katluver619
5 Messages
2 years ago
I don't know what provision means, but after calling u-verse support it was determined I had a bad receiver and I was sent another one which I got working.
0
Fiber_junkie
5 Messages
2 years ago
Please restart the stb multiple times after pushing the button for update now
0
0
Katluver619
5 Messages
2 years ago
What's an stb?
0
0
baseballisback
ACE - Professor
•
8.1K Messages
2 years ago
"STB" is sort of an archaic term which is short for "set-top box."
Because TVs are a lot thinner than they used to be, it's really impossible these days to put anything on top of them..
The term "STB" has largely been replaced by "receiver."
0
0
Katluver619
5 Messages
2 years ago
I tried the update now and restarting the receiver multiple times with no results. Should I reboot the gateway?
0
0
Fiber_junkie
5 Messages
2 years ago
Yes, please let me know if you pressed the update now or not also what’s the model number for receiver?
0
0
Katluver619
5 Messages
2 years ago
I did press the update now. The model # ISB7105. I haven't rebooted the gateway yet, I didn't want to disrupt other family members tv's.
0
0
Constructive
Employee
•
34K Messages
2 years ago
If you were mailed a new receiver then you need to call and have it provisioned to your account.
0
baseballisback
ACE - Professor
•
8.1K Messages
2 years ago
@Constructive
I don't remember ever calling, but maybe things have changed.
0
0
Constructive
Employee
•
34K Messages
2 years ago
When I was installing 12 years ago. We had to call tier 2 and have every box provisioned same with replacement boxes.
0
0
Fiber_junkie
5 Messages
2 years ago
Hi these days an issue is going on with certain receivers so please wait, we have escalated the issue and teams are working on it, I will post a remedial action here, try rebooting a few times if that doesn’t work don’t stress too much, it’s no ones fault, we had lots of similar issues being reported from Friday until today
0
0
baseballisback
ACE - Professor
•
8.1K Messages
2 years ago
Note that unless posts are marked as employees with the bold disclaimer below all their posts, they are not necessarily employees and their posts should be taken with a grain of salt.
0
0