AT&T U-verse TV works through a physical connection to the AT&T Network. This physical connection can also carry your AT&T Internet and AT&T phone traffic.
AT&T U-verse TV is not accepting new customers so either you have a stationary RV that is already connected, and has been for 2.5 years, or this is a interesting theoretical discussion.
You may be interested in some TV service that is delivered over the Internet, such as DIRECTV stream, in combination with some Internet access solution suitable for an RV.
We signed up at the Quartzsite RV Show right before Covid hit, January 2021. Direct TV works with Global Direct Marketing - Your authorized Retailer to offer the service. The owner is Crystal.
It has never worked properly in 3 years. We would have to wait for the next Quartzsite RV Show, as Crystal and her employees said to never let Direct TV Repairmen mess with their set up. They stated "they don't know anything about RV set ups".
4 months later, we discovered that they took out our King Quest Satellite Dish "Reset Button", they put the Swmm Box on the roof, causing rust, etc. They kept telling us that we didn't need the "Reset Button". They lied. King Quest said it was the only way it would work.
I have all the documented texts, emails with Global, who have been unwilling to help us get a credit from Direct TV. They offered their "Debit Cards" with money loaded, but they never came through.
This January, Crystal said we needed a new King Quest, when Paul came out to install, he had to install 3 different King Quest. He finally had to remove the HD box, because he couldn't get it to work. We had service for 2 days and then we left. In April we went to Borrego Springs and of course it didn't work. I left many texts for Crystal, and she refused to contact us back. King Quest said we needed a new Direct TV box. I called and confirmed with Direct TV and they agreed. They wanted to charge us $195 to bring out a new box. Give me a break, it never worked. Why should we have to pay someone to come out.
Finally we cancelled on June 22, 2023, we were billed on the 27th, and I am calling American Express to receive our money back. We have wasted over $4,000 and no one is or was willing to help us. American Express said you were too patient in trying to get this resolved. What is a customer suppose to do? I received an email on June 23 that we would receive a RETURN KIT within 4-7 days. That time has long elapsed with no return kit.
Every time I have called Direct TV, I start getting upset when explaining the last 3 years, I get emotional, I apologize, but then the Customer Service Rep gets angry. On July 1st, she said it would take 48 hours to have a Supervisor call me. I asked her for the CEO's name and email and she said she didn't have that information and that I should GOOGLE it.
Does anyone have a suggestion on how to reach the top, or who to report this to?
JefferMC
ACE - Expert
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36.8K Messages
2 years ago
AT&T U-verse TV works through a physical connection to the AT&T Network. This physical connection can also carry your AT&T Internet and AT&T phone traffic.
AT&T U-verse TV is not accepting new customers so either you have a stationary RV that is already connected, and has been for 2.5 years, or this is a interesting theoretical discussion.
You may be interested in some TV service that is delivered over the Internet, such as DIRECTV stream, in combination with some Internet access solution suitable for an RV.
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baseballisback
ACE - Professor
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8.1K Messages
2 years ago
With DirecTV Stream, you'd best have unlimited data.
With DirecTV, all you'd need is a power source and a view of the sky.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
You have come to the right place to get information on TV service in a RV, @Kdledrew.
Thank you, @baseballisback for the helpful response.
We also recommend that you take a look at the following reference to pick a RV Wi-Fi Data plan.
Please reach about out if you have any additional questions or concerns.
Latoya, AT&T Community Specialist
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JefferMC
ACE - Expert
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36.8K Messages
2 years ago
Actually, I rather doubt that.
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
No. No they did not. This is the UVERSE TV forum which has NOTHING to do with an RV Data Plan. *smdh*
🙄🙄🙄🙄🙄
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baseballisback
ACE - Professor
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8.1K Messages
2 years ago
Fook Mi, this is way wrong.
(edited)
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par4susan
New Member
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4 Messages
1 year ago
We signed up at the Quartzsite RV Show right before Covid hit, January 2021. Direct TV works with Global Direct Marketing - Your authorized Retailer to offer the service. The owner is Crystal.
It has never worked properly in 3 years. We would have to wait for the next Quartzsite RV Show, as Crystal and her employees said to never let Direct TV Repairmen mess with their set up. They stated "they don't know anything about RV set ups".
4 months later, we discovered that they took out our King Quest Satellite Dish "Reset Button", they put the Swmm Box on the roof, causing rust, etc. They kept telling us that we didn't need the "Reset Button". They lied. King Quest said it was the only way it would work.
I have all the documented texts, emails with Global, who have been unwilling to help us get a credit from Direct TV. They offered their "Debit Cards" with money loaded, but they never came through.
This January, Crystal said we needed a new King Quest, when Paul came out to install, he had to install 3 different King Quest. He finally had to remove the HD box, because he couldn't get it to work. We had service for 2 days and then we left. In April we went to Borrego Springs and of course it didn't work. I left many texts for Crystal, and she refused to contact us back. King Quest said we needed a new Direct TV box. I called and confirmed with Direct TV and they agreed. They wanted to charge us $195 to bring out a new box. Give me a break, it never worked. Why should we have to pay someone to come out.
Finally we cancelled on June 22, 2023, we were billed on the 27th, and I am calling American Express to receive our money back. We have wasted over $4,000 and no one is or was willing to help us. American Express said you were too patient in trying to get this resolved. What is a customer suppose to do? I received an email on June 23 that we would receive a RETURN KIT within 4-7 days. That time has long elapsed with no return kit.
Every time I have called Direct TV, I start getting upset when explaining the last 3 years, I get emotional, I apologize, but then the Customer Service Rep gets angry. On July 1st, she said it would take 48 hours to have a Supervisor call me. I asked her for the CEO's name and email and she said she didn't have that information and that I should GOOGLE it.
Does anyone have a suggestion on how to reach the top, or who to report this to?
Thank you, Susan
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baseballisback
ACE - Professor
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8.1K Messages
1 year ago
@par4susan
The DirecTV forums are:
http://forums.directv.com
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