1 Message
The set top box does not match the account settings
Help. Trying to connect a new wireless cable box and I keep receiving the error ‘the set top box does not match the account settings’. Any way to fix this? I’ve been on hold with AT&T for a half hour now…
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
Continue to wait on hold until the AT&T rep picks up. That error means that the box phoned home and it isn't assigned to the AT&T account that's associated with the Gateway it's connecting through.
The AT&T rep will have to make sure that receiver is correctly assigned to your account; there's nothing you can do about the issue other than contact them.
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