3 Messages
The Dreaded Red X
I have had a Samsung TU69OT for 5 months and have it connected directly to the UVerse cable box using an HDMI cable.
There was a power outage for 12 hours today. Once the power came back on, all three of the lights on the cable box turned on and will not go off.
I have access to all the apps on my tv (Prime, Netflix, etc) and can connect to those services and stream, no problem.
I don’t know how it happened but the UVerse app disappeared when I was troubleshooting and now I can’t even find it by searching for it. Maybe it’s a function of the cable box going bananas, but who knows?
I’ve tried rebooting, unplugging, turning off the power to everything, disconnecting the HDMI cable, etc. I even tried automated support as a last ditch effort but that was useless.
Does anyone have any suggestions? Cable is so expensive I feel like I’m losing a lot of money along with my own mind trying to fix this.
baseballisback
ACE - Professor
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8.1K Messages
2 years ago
1) U-Verse isn't cable.
2) Technical issues can happen with anything.
3) The U-Verse app is a mobile thing.
4) If unplugging it from the power, waiting 30 seconds and plugging it back in doesn't do anything, call 800-288-2020 for technical support.
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Red_X
3 Messages
2 years ago
Okay! Thanks for responding!
I guess by using outdated terms all I have done is successfully pointed out that I am old. I’ll call the 800 number again.
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baseballisback
ACE - Professor
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8.1K Messages
2 years ago
It's ok. Even young people refer to most TV services as cable.
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
It has been my experience that power outages and subsequent power surges can fry equipment.
If rebooting doesn't fix your problem, call CS as recommended. A receiver (or DVR) can be sent for a self-install. Bear in mind that if this is your DVR you will lose your recordings but not your schedule. You have 21 days to return the bad one via UPS/FedEx. You will receive instructions via email.
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Red_X
3 Messages
2 years ago
Thanks @skeeterintexas
I have had some issues with this tv not syncing properly with the cable box, so I was hoping that was the case and I was just missing something. Unfortunately CS could not get it to work either so I’m getting a new box.
Sad to lose my curated collection of DVR’ed content that I would probably never really watch. Fresh start for a Monday!
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