Stupid “follow up”

I know I’m just venting, but why does AT&T send these stupid follow up questions? Has anyone ever actually had their service fixed, after talking to a CSR for at least a half-hour, and before a technician has arrived? (Because, of course, no, my service was not fixed!)

“Hi, its AT&T! We did some work on our end and it looks like your service is fixed. Please reply FIXED if everything is now working.”