sound and picture continually freeze

We'd be glad to help you fix the sound and picture of your U-verse service, cb2561.

Try running diagnostics directly from your TV with the Troubleshoot & Resolve Tool on U-verse TV:

1. Press Menu on the U-verse Remote Control.   
2. Scroll down to Help, then press OK.   
3. Select Information.
4. Scroll to Troubleshoot & Resolve, then press OK.   
5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

If you still need help, just let us know. We may need to have a technician come out and see what's going on.

We'll be awaiting your response!

Aminah, AT&T Community Specialist