rickferko's profile

2 Messages

Friday, December 2nd, 2022 1:32 AM

Setting up Wireless uVerse cable box getting a Red X with the number 3.

Setting up Wireless uVerse cable box getting a Red X with the number 3. 

Your website says it's not a problem with the wireless cable box

and that the problem will have to be resolved on your end.

So please help 

ACE - Expert

 • 

36.8K Messages

2 years ago

Posting here is not the fastest way to get to AT&T Customer service.  Your post may be seen by ATThelp and they may start a Direct Message session with you to get your account details and handle your problem in a private/secure way.  That may happen in 1 to 48 hours.  Or more.


Or you can call 1-800-288-2020.  The hold time may be measured in hours, too.

Employee

 • 

3.4K Messages

2 years ago

Red X 3 means the receiver is not registering to your account. Similar to this receiver is not on your account message.

Will need to schedule a tech appointment who will likely need to chat to tier 2 support to have the receiver scrubbed clean and assigned to your account.

2 Messages

2 years ago

Thank you both for the feedback 


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