2 Messages
Setting up Wireless uVerse cable box getting a Red X with the number 3.
Setting up Wireless uVerse cable box getting a Red X with the number 3.
Your website says it's not a problem with the wireless cable box
and that the problem will have to be resolved on your end.
So please help
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
Posting here is not the fastest way to get to AT&T Customer service. Your post may be seen by ATThelp and they may start a Direct Message session with you to get your account details and handle your problem in a private/secure way. That may happen in 1 to 48 hours. Or more.
Or you can call 1-800-288-2020. The hold time may be measured in hours, too.
0
my thoughts
Employee
•
3.4K Messages
2 years ago
Red X 3 means the receiver is not registering to your account. Similar to this receiver is not on your account message.
Will need to schedule a tech appointment who will likely need to chat to tier 2 support to have the receiver scrubbed clean and assigned to your account.
0
rickferko
2 Messages
2 years ago
Thank you both for the feedback
0
0