S10 remote not working, fresh batteries

Moved post to U-verse forum.

If reprogramming the remote doesn’t work, nor rebooting the settop box, I believe att will still send a replacement by calling the 800 number.  

We can help with your remote programming, @JillS.

1. Turn on the equipment to be programmed, such as the TV, DVD player, or auxiliary equipment, and point the remote control at the selected equipment. 
2. Press and hold the mode button you want to assign to the equipment (TV, DVD, or AUX) along with the Enter button. Hold both buttons for one second, and then release. The four mode buttons on the remote control will flash twice to indicate you're in programming mode. 
3. Press the Scan/FF button repeatedly until the equipment turns off, pausing briefly between each button press. The selected mode button will flash once for each press of the Scan/FF key. If the equipment does not turn off, and the selected mode button flashes 8 times, please start over at step 1. 
4. Press the Power button on the remote to turn the equipment back on. 

We have more remote help here.

We're here if you need us. 

Rickey AT&T Community Specialist