5 Messages
Return of broken uverse receiver
Tech came out and replaced one of our uverse receivers. He gave us return box and instructions. We returned it next day. Approx July 15th, 2023. Now my bill has a charge for 163.00 for equipment not returned.
skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
Did you take it to a UPS or FedEx location? Did you get a receipt?
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maryswann
5 Messages
2 years ago
Ups and have a receipt…..customer service will not cooperate. Horrible.
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maryswann
5 Messages
2 years ago
Customer no service bounced me around, disconnected me once and I had to start over, asked me to repeat my 20 digits long return confirmation like 15 times, multiple holds for no reason, would not give me credit. I feel this is a strategy to delay legal credit and to create late fees and interest revenue. It was absurd. A call center not English proficient……on purpose. A strategy. The repair tech told us this would happen….could not believe it.
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
File a BBB complaint. Those are handled by the OOP. Someone should reach out to you.
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maryswann
5 Messages
2 years ago
What is OOP? Thanks
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
Office Of the President.
You can’t get any higher than that.
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maryswann
5 Messages
2 years ago
Oh Thanks….I’ll let the forum know results.
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