2 Messages
Replace Uverse Receiver
My uverse wired tv receiver has stopped working. All troubleshooting has been done. Needs to be replaced. How do i get a new or replacement?
2 Messages
My uverse wired tv receiver has stopped working. All troubleshooting has been done. Needs to be replaced. How do i get a new or replacement?
Accepted Solution
skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
Call CS 1-800-288-2020. A new receiver (DVR?) will be sent for a self-install. Please bear in mind that if this is your DVR, you will lose your recordings but not your schedule.
You have 21 days to return the old one via UPS/FedEx. You should get a receipt. KEEP IT IN A SAFE PLACE.
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lynchnl
2 Messages
2 years ago
This was resolved. I contacted customer service for the swap. (only took 1:05 hrs. on the phone, but...). Thanks for the quick reply nonetheless.
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
@ATTHelp. Why would someone needing to replace a UVERSE RECEIVER call for digital assistance?
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Sorry for the confusion, @lynchnl.
Glad to hear you were able to get your U-verse receiver swapped out.
Thanks, @skeeterintexas for your input. This is the recommended way to swap out your receiver. We can also do it for you in a direct message next time!
If you have any other questions, please let us know! Thank you for contacting AT&T Community Forums!
Raiden, AT&T Community Specialist
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
Apparently the suggestion by @ATTHelp to contact DIGITAL ASSISTANCE was removed after the mods were notified.
(edited)
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