Contributor
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1 Message
remotes
We have four tv boxes. 2 remotes quit working but we managed swapping 2 back and forth. Today a third one quit working. My question is how do I obtain replacements for these? I have the black remotes with S10-S2 on the back of the remote.
Thanks
Bud
_xyzzy_
Expert
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3.6K Messages
7 years ago
Call tech support (800-288-2020) for replacements.
For the ones that you say aren't working, press the AT&T button in the upper left and see if the remotes are working now. Maybe you have accidentally pushed one of the other 3 on the S10 (tv, dvr, aux) and didn't know it.
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rearnold864
Scholar
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55 Messages
7 years ago
Be aware that they're $20 each. I just talked to support and buying a replacement online for 20 bucks was the only option they gave me.
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_xyzzy_
Expert
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3.6K Messages
7 years ago
Then call again for another CS because they should still be free.
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rearnold864
Scholar
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55 Messages
7 years ago
Should and real life isn't always the same. I've made 2 calls and a chat and what I got was not a free offer. I didn't expect much more from my experience with support. I'll take my chances with Ebay before I make another call.
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_xyzzy_
Expert
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3.6K Messages
7 years ago
They were free in the past "in real life". I guess they changed the policy.
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karencar22
1 Message
9 months ago
I am trying to replace 2 broken remotes and they will only "replace" one, they say I have to pay for the 2nd one. That is absolute ridiculous, as I pay for 3 tv's. They won't let me talk to a manager, saying they have the same information as the person on the phone now. It's a joke!!
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JefferMC
ACE - Expert
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36.8K Messages
9 months ago
They'll give you one? They have one to give you? Take it now. Quickly! Once you have it in hand, try again for another.
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DIRECTVhelp
Community Support
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254.6K Messages
9 months ago
Hi @karencar22, we understand you have concerns regarding replacement of remote, let's walk you through the right path.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for reaching out on AT&T Community & Forums!
Bruce, AT&T Community Specialist
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