Remote will not turn tuner

Hi jimmyturbo, we'd be glad to help you with programming your remote to turn off your tuner!

Please let us know what model your tuner is, so we can help you program the remote to power it off. It's possible that it's not compatible with the newer S-30 remote, but we want look into it and make sure.

We'll be awaiting your response!

Aminah, AT&T Community Specialist

Thank you for your response.  The tuner is a Yamaha TSR-7850 purchased in 2018.  We had a S-30 remote but some of the buttons were failing so AT&T sent us a new S-30 so I would think it would be compatible?  

Thank you

Thank you for that update, @jimmyturbo!

Our U-verse TV Remote Control Setup tool can guide you through programming your remote to control your TV and other devices. 

Here's all you need to do:

1. With your TV on, use your U-verse TV remote and press Menu.
2. Select Help > Information > Remote Control Setup.
3. Next, select your remote control from the TV onscreen list. Refer to your specific remote for TV/device setup options.
4. Select Top Ten Brand Setup, Automatic Code, or Manual Setup. Here's a brief description of each option:
   • Top Ten Brand Setup - A quick way to program for popular TV brands. (After choosing this option, select TV or Audio Device, and then select your brand.)
   • Automatic Code Search - Your remote searches for the right device code. (After choosing this option, select TV or Audio Device, and then follow the instructions.)
   • Manual Setup - You search for the code and enter it for your device. (After choosing this option, enter the letters of your device brand name and follow the instructions.)

Note: The S20 and S30 remote controls are completely identical in functionality. The only difference is all of the buttons on the S30 model are backlit. Please follow the S20 instructions for the S30 remote.

Additional instructions and remote control user guides are also available.

Let us know if you need additional help!

Lacey, AT&T Community Specialist