Hey @Dopey10400! We'd be happy to help with your TV service.
The red X error on the screen can typically be fixed by restarting your receiver. Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. Since you have more than one receiver, we'd also recommend rebooting your gateway by unplugging it from the power source. Wait a few minutes, then plug it back in.
I've got the same issue. I've rebooted the DVR. I've rebooted the gateway. I've even did a disaster recovery reboot of the PACE DVR. Still nothing. How can I get this thing replaced??
Call CS and explain the situation. You will be sent a replacement DVR for a self-install. You have 21 days to return the old one. You will lose your recordings but not your schedule.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hey @Dopey10400! We'd be happy to help with your TV service.
The red X error on the screen can typically be fixed by restarting your receiver. Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. Since you have more than one receiver, we'd also recommend rebooting your gateway by unplugging it from the power source. Wait a few minutes, then plug it back in.
Let us know if these steps help.
Robert, AT&T Community Specialist
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mgescuro
1 Message
2 years ago
I've got the same issue. I've rebooted the DVR. I've rebooted the gateway. I've even did a disaster recovery reboot of the PACE DVR. Still nothing. How can I get this thing replaced??
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We can help you replace your DVR, mgescuro.
We'll be sending you a Direct Message to get started. Just look for the chat icon next to the bell icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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Canns14
2 Messages
2 years ago
My dvr is showing a red x and the restart did not work
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Canns14
2 Messages
2 years ago
What is the process to get my DVR replaced? I have done everything mgescuro tried and my dvr is still broken.
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
Call CS and explain the situation. You will be sent a replacement DVR for a self-install. You have 21 days to return the old one. You will lose your recordings but not your schedule.
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