2 Messages
Red X on tv screen after power outage
Trying to help my parents w/ their AT&T Uverse. After a brief power outage, they only have a large red "x" in the center of the tv screen -- nothing gets it to go away. Have unplugged/waited/re-plugged the cable box, plugged everything back in and out, but no luck. Uverse web site says to use the "troubleshooting app" via the Menu button on the remote (app then in theory on the tv itself), but I can't even get to the app. No menu selections are available.
baseballisback
ACE - Professor
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8.1K Messages
2 days ago
I'd call AT&T and ask for a replacement to be sent. It sounds like it's fried, but I'm just a customer.
You can try the "hard reset" which I think is achieved by pressing the power, OK and down buttons all on the receiver, but that probably won't do anything.
They'll send a new box via UPS or FedEx. As soon as you get the new one, take the old one and your billing number to any UPS or FedEx store and they'll do the rest.
...unless @skeeterintexas has any ideas.
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JefferMC
ACE - Expert
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36.8K Messages
2 days ago
Assuming they also have Internet, is that working?
Is the Gateway powered on and lit up appropriately?
What sort of lights are on the front of the TV Receiver?
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emmapebble
2 Messages
8 hours ago
Thank you so much for the suggestion -- have tried the hard reset, and as suspected, did nothing. Suspect problem is box itself; am calling AT&T today. (Yes, they do have internet, gateway powered and all correct lights on, everything on TV receiver looks normal. Sigh).
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baseballisback
ACE - Professor
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8.1K Messages
5 hours ago
One last thing to try, but I doubt it'll work.
Do you have another receiver? Put that one at the "bad" TV. Put the "bad" box in the other location.
But it 99.9% smells like you need replacement equipment.
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