1 Message
Red x on screen
I’ve tried restarting my U-verse for a month… just my main receiver in great room and I’m getting a red X on the screen! Please help because I’ve tried resetting, restarting, checked all cable connections, switched HDMI cord and tried every imput hdmi connections, and I’ve had zero luck.
my other receivers work.
DIRECTVhelp
Community Support
•
254.6K Messages
1 year ago
Hello @MCDnumber1Hunter!
Thank you for reaching out to us! We understand that you're getting a red X on the screen. We hear you, and happy to assist you with this.
A red X on your U-verse TV screen is an indication of a boot failure, network issue, or hardware problem. To resolve this issue, you can the following steps:
If the issue persists, you can perform a Non-Disaster Recovery for DVR/Receivers. Please visit the hyperlink which will help you with the steps to troubleshoot.
Hope this helps!
For further assistance, we are always here to help!
Thank you for contacting AT&T Community Forum.
Nate, AT&T Community Forum Specialist.
0
0