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benjabuze

1 Message

Wednesday, October 5th, 2022 3:10 PM

Red x 8

Wired receiver shows a red x with an 8 underneath it. Have tried rebooting it multiple times but nothing changes.

Question

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Updated 

2 years ago

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baseballisback

ACE - Professor

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8.1K Messages

2 years ago

Call 800-288-2020 for AT&T technical support.

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DLMUSICK

Tutor

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13 Messages

2 years ago

I'm assuming the red x and 8 are showing up on your TV screen so make sure the TV is set on channel 3 and the antenna is set to receive the cable box, reboot the gateway, and then reboot the receiver. If you have the home app on your phone make sure you are on the best channel. hope that works for you. 

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baseballisback

ACE - Professor

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8.1K Messages

2 years ago

If your TV needs to be set to channel 3, it's probably time to buy a new TV.

But hypothetically, if the TV wasn't set to channel 3, you wouldn't see the red X, as that's an issue with U-Verse.

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DLMUSICK

Tutor

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13 Messages

2 years ago

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my thoughts

Employee

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3.4K Messages

2 years ago

future.

 

Error Code Possible Causes

Red X

  • No Number (single receiver)
  • No Number (multiple/all receiver)
  • No Number (one out of multiple)
 Upon boot failure, some models of receivers display a red X in the center of the TV screen, meaning it cannot access the sync server or download the DRA file.
Red X #1 and #10 (same) Hard drive failure/flash partitioning/formatting.

Red X #2 and #12

  • Same, single, multiple, all
  • Same, oe out of multiple
 DNS query for discovery and TFTP download bootstrap.
Red X #3 and #13 (same) Cannot connect to service group database. Not a box issue.
Red X #4
  1. Check the client location.
  2. Perform a format check to ensure a valid box is where is should be and provisioned.
Red X #5 Unpacking client. Client does not resolve on the box. Most likely not a multiple-box issue.

Red X #6

  • Multiple, all
  • Single, one out of multiple
 Download client. Non-connection error, no network error, or location issue. Already in disaster recover (DR) state.
Red X #7 Repeated connection error. Swapping the box does not resolve the issue.
Red X #8 and #14 (same) Unknown error. Microsoft does not know. Swapping the receiver could have the same issue.
Red X #9 Operating system or wireless firmware upgrade error (specific to wireless)

Red X #11

  • Single, one out of multiple
  • Multiple, all
 DHCP negotiation IP address from the network

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