Recording will NOT erase, please help

Thanks so much for your response, esp. on Christmas.  It WORKED, thanks again so much.  I didn't think about unplugging the receivers, just the router.  Just rebotted all the boxes.  Once again thanks for taking the time to help during this holiday. 

Hi Cugsie,

Just checking up on your post. If you encounter any issues with your service or equipment in the future, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

- MorganCS
- ATTU-verseCare

Year old thread, I know, but I encountered the much the same problem when our system went down during a recording.  I realize, too, that the original question in this thread was from over a year ago and perhaps changes or upgrades in equipment allow for simpler fixes. 

My answer ended up being simpler than the one suggested in this thread, although I'd bet that in some cases the sequential reboot/restart might be the only thing that works. 

Our DVR (VIP2250) was in the middle of a recording late one evening, the system went down for a minute or two (or maybe just the WiFi/router -- whatever went down interrupted the program while it was being watched), and the DVR seemingly resumed recording or kept recording after the system came back up.  I left it recording and went to sleep, but the next morning I saw that the red recording light was on all receivers as though an active recording was still in progress. 

I suspected the original movie that was being recorded had likely been interrupted by the system being down briefly the evening before, so I decided to just erase the recording and set it up to record at another time.  The message I got from the receiver (on the TV screen) when I tried to erase the recording was, "This program could not be erased.  It may be playing on another box." 

I tried erasing the recorded program by using other receivers on the system but always got the same message. 

After briefly searching for an answer on the forums and finding this thread, I decided I would give the suggested fix a shot, but I decided first to unplug and reboot only the DVR. 

That did the trick, and I was able to delete the program after simply unplugging and rebooting the DVR.  It was certainly easier for me to try that first than to unplug every receiver (we have several), the DVR, and the router (which would have been one of my next steps had the DVR reboot not done the trick). 

Just thought I'd relate my similar experience.  I was glad to have found the suggested fix in this thread, but the fix in our case was slightly easier. 

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@varuscelli wrote:

Year old thread, I know, but I encountered the much the same problem when our system went down during a recording.  I realize, too, that the original question in this thread was from over a year ago and perhaps changes or upgrades in equipment allow for simpler fixes. 

 

My answer ended up being simpler than the one suggested in this thread, although I'd bet that in some cases the sequential reboot/restart might be the only thing that works. 

 

Our DVR (VIP2250) was in the middle of a recording late one evening, the system went down for a minute or two (or maybe just the WiFi/router -- whatever went down interrupted the program while it was being watched), and the DVR seemingly resumed recording or kept recording after the system came back up.  I left it recording and went to sleep, but the next morning I saw that the red recording light was on all receivers as though an active recording was still in progress. 

 

I suspected the original movie that was being recorded had likely been interrupted by the system being down briefly the evening before, so I decided to just erase the recording and set it up to record at another time.  The message I got from the receiver (on the TV screen) when I tried to erase the recording was, "This program could not be erased.  It may be playing on another box." 

 

I tried erasing the recorded program by using other receivers on the system but always got the same message. 

 

After briefly searching for an answer on the forums and finding this thread, I decided I would give the suggested fix a shot, but I decided first to unplug and reboot only the DVR. 

 

That did the trick, and I was able to delete the program after simply unplugging and rebooting the DVR.  It was certainly easier for me to try that first than to unplug every receiver (we have several), the DVR, and the router (which would have been one of my next steps had the DVR reboot not done the trick). 

 

Just thought I'd relate my similar experience.  I was glad to have found the suggested fix in this thread, but the fix in our case was slightly easier. 

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When in doubt, reboot. 

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@skeeterintexas wrote:

When in doubt, reboot. 

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Yes...but there is also the consideration that there can be a fairly significant time and effort difference between rebooting one device and unplugging, disconnecting, and rebooting all devices in a system.  The situation in which the original poster found themselves seemed to require that all system devices be disconnected and rebooted before the problem was fixed.  In our situation, only a reboot of the DVR was needed -- even though in both situations the same error messages seemed to be displayed by the system.  I just wanted to point out that in our case a simple reboot of one device did the trick.   

Thank you so much, your solution worked! 

Thank you @skeeterintexas