Contributor
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2 Messages
Receiver won't turn on or reset
The TV was working fine on Sunday. Monday night the receiver won't turn on, and when I try to reset it, it does nothing, only power button is lit, nothing else. I have also unplugged and reconnected.
DIRECTVhelp
Community Support
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254.4K Messages
6 years ago
Hello @bartsmom
To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist
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bartsmom
Contributor
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2 Messages
6 years ago
the issue is resolved.
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Scout1991
Contributor
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2 Messages
3 years ago
I have the same problem. Even holding down the power button for 10 seconds doesn't change anything. Unplugging the power cable doesn't work, although the green power button went black while the power was unplugged. How did you fix yours?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hey @Scout1991, we want to help. Let’s meet in a Direct Message regarding your U-verse receiver. Please check your Direct Message Inbox
Elmi, AT&T Community Specialist.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Scout1991
Follow the procedure in step 3 of the instructions in this post.
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