Programs disappear from DVR or no longer record

Thank you for reaching out @helpmez. We hear you, and we'd be happy to assist. 

 

Here is more information on why are U-verse recordings being deleted.

 

A normal feature of the DVR is to delete content to make room for new recordings. If the DVR is used often, you will see an increase of deleted recordings. Keep in mind, the DVR has a limit of how many recordings it can store.

 

There are some other reasons that those recordings may be deleted:

• Power Related - Surge protectors and power strips have been known to cause issues with recordings as they are not rated for electronics. Plug it into a wall outlet. This may prevent your recordings from being deleted.
• Hardware Related – A bad hard-drive may prevent your favorite show(s) from being recorded properly or from being recorded in the first place.

A simple fix could be restarting your DVR. Just press and hold the power button on the DVR for 10 seconds. In some instances, you may need to restart the modem and other receivers. 

 

Hope this helps!

 

For further assistance feel free to contact us!

 

 

Mary, AT&T Community Forums Specialist.