Tutor
•
8 Messages
Problem with Remote for Uverse
I wonder if anyone has experienced this problem with remotes for Uverse. My remotes for all TV's initially do not work after I turn on the TV. A minute or two later, and after many frutstatrating tries, the remotes start to work. At first the remotes operate sporadically, but by a few minutes later, the remotes are performing as designed. I have the problem with more than one remote for more than one TV, so I've concluded the issue isn't the remote itself, but I don't know what it is. The remote I'm using (S30-S1B) is not available for replacement by AT&T, but it apparently wouldn't help to replace it anyway since the remote doesn't appear to be the issue. Thoughts on this?
DIRECTVhelp
Community Support
•
254.8K Messages
8 months ago
Hi @FrankTM! We completely understand your concern regarding remote used for Uverse, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Rob, AT&T Community Specialist.
0
0
BobM06
1 Message
2 days ago
I have the exact same problem but my remote is a S30-S1A. It’s been doing this for more than a year It’s so frustrating I’m about to drop Uverse for YouTube TV.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
20 hours ago
I know when I first got U-verse TV, I had issues with the IR sensor on the Set Top having issues dealing with light coming from the TV. Eventually I was able to tune the settings on the TV such that it no longer caused an issue. 15 years ago, this was a fairly reasonably well known phenomenon and you could find posts in this forum for it. Now... um... I'm not sure how to guide you on what settings might make a difference.
You could at least try to see if this is the issue:
(edited)
0
0
JefferMC
ACE - Expert
•
36.8K Messages
20 hours ago
Updating this with a couple of links to some really old posts:
Where I reported having the problem with my own U-verse receiver:
https://forums.directv.com/conversations/uverse-tv-equipment/uverse-hard-drive-size/5defc1bfbad5f2f606cf3eb4?commentId=5df0183cbad5f2f606bcf5a8
Suggestions for similar issues with DIRECTV gear:
https://forums.directv.com/conversations/directv-equipment/receiver-inoperative-when-tv-operational/610c0f70df08a4122a466d88?commentId=610c172cdf08a4122a49912a
0
0