U-Verse is still running, but is not accepting new customers. Existing ones have received encouragement to move to other services but there is no hard phase out or shut down as of yet.
They are not proactively doing so, but if you call they often will mention other options under the AT&T umbrella. But that could change at any time. Sounds like you were one of the last new customers they accepted.
I have had mine since 2007 also. Now im worried about my sbcglobal email address. I wonder if i can keep that when they make me move... I guess i better start watching my DVR more too. This makes me so sad :(
As mentioned, they are simply not accepting new customers but there is no announcement, timeframe, etc. of shutting off existing ones. So probably still have a while before that.
Catching up on your DVR is still a good idea. Those recordings aren't permanent (any licensing changes to the shows, technical issues, etc.). Just find a good pace since there is no rush.
I'm begining to think AT&T trying to force U-verse subscribers to cancel. Every morning my programs are kicked off 22 and 3 timesand I have to reboot and scan back to the point where my program was interrupted. Also AT&T has raised my U-verse $32.00 monthly. If I could talk to someone at AT&T without an accent, I would like to complain.
1) U-verse TV is not phasing out any packages. Programming has and does change occasionally for numerous reasons.
2) DIRECTV does own U-verse TV and AT&T continues to handle operations & support to mitigate impact to our customers. 3) We are not proactively asking or encouraging customers to change service. We value our customers and support their choices. 4) Please provide details of the technical issues so we can have them resolved. Don't provide personal data here.
That would be a technical issue, not a tactic to force you off. With more details than experienced users could help narrow down the problem for either self-fix or the specifics you need when you contact official support.
It is a weird time right now with DirecTV (that is no longer under the AT&T umbrella) owning U-Verse, yet AT&T still provides 'some' support for that service specifically to ease the migration.
If your bill went up $32 all at once, that is most likely a promotion ending. Review the first bill at the higher cost and the one before it and read through carefully. Also check for one-time charges, past due, or anything else outside the normally monthly bill.
Everybody in the world has an accent, including the United States. You can even find people in different parts of the country with unique accents to each other. If you have trouble understanding (honestly that is) someone on the phone, politely callback and get a different agent. However if you just don't like people who don't sound like you (or have the "accent" you think they should), you will have a self-imposed rough time in life.
Accepted Solution
Juniper
ACE - Expert
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23.3K Messages
2 years ago
U-Verse is still running, but is not accepting new customers. Existing ones have received encouragement to move to other services but there is no hard phase out or shut down as of yet.
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JefferMC
ACE - Expert
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37.1K Messages
2 years ago
Why do you ask?
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rbeat1949
New Member
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3 Messages
2 years ago
I heard that ATT wants to get rid of handling UVERSE equipment. plus it's getting too costly to pay for that service monthly.
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rbeat1949
New Member
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3 Messages
2 years ago
Funny I have been a Uverse customer for 4 years, they haven't contacted me about changing.
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Juniper
ACE - Expert
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23.3K Messages
2 years ago
They are not proactively doing so, but if you call they often will mention other options under the AT&T umbrella. But that could change at any time. Sounds like you were one of the last new customers they accepted.
(edited)
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
I’ve had UVERSETV for 16 years (2007) but they’ll have to rip my DVR out of my cold, dead hands. 😜
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Kong57
Guru
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129 Messages
2 years ago
I have had mine since 2007 also. Now im worried about my sbcglobal email address. I wonder if i can keep that when they make me move... I guess i better start watching my DVR more too. This makes me so sad :(
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Juniper
ACE - Expert
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23.3K Messages
2 years ago
@Kong57
As mentioned, they are simply not accepting new customers but there is no announcement, timeframe, etc. of shutting off existing ones. So probably still have a while before that.
Catching up on your DVR is still a good idea. Those recordings aren't permanent (any licensing changes to the shows, technical issues, etc.). Just find a good pace since there is no rush.
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dbenson965
New Member
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1 Message
22 days ago
I'm begining to think AT&T trying to force U-verse subscribers to cancel. Every morning my programs are kicked off 22 and 3 timesand I have to reboot and scan back to the point where my program was interrupted. Also AT&T has raised my U-verse $32.00 monthly. If I could talk to someone at AT&T without an accent, I would like to complain.
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JefferMC
ACE - Expert
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37.1K Messages
22 days ago
You will not reach anyone with AT&T here. DIRECTV owns U-verse TV now, but AT&T Bills and provides Customer Support.
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UVTVguru
Employee
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43 Messages
17 days ago
Answers to concerned raised:
1) U-verse TV is not phasing out any packages. Programming has and does change occasionally for numerous reasons.
2) DIRECTV does own U-verse TV and AT&T continues to handle operations & support to mitigate impact to our customers.
3) We are not proactively asking or encouraging customers to change service. We value our customers and support their choices.
4) Please provide details of the technical issues so we can have them resolved. Don't provide personal data here.
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baseballisback
ACE - Professor
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8.3K Messages
16 days ago
Oh gheez another "everyone with an accent is a foreigner" post.
AT&T raises U-Verse prices once per year and it's usually in January or February. If it's at any other time, I'd think a promotion has ended.
With that said, I slightly disagree with @UVTVguru
AT&T might still be getting some money for U-Verse, but their reps are also in the "have you considered DirecTV" mode.
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Juniper
ACE - Expert
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23.3K Messages
16 days ago
@dbenson965
That would be a technical issue, not a tactic to force you off. With more details than experienced users could help narrow down the problem for either self-fix or the specifics you need when you contact official support.
It is a weird time right now with DirecTV (that is no longer under the AT&T umbrella) owning U-Verse, yet AT&T still provides 'some' support for that service specifically to ease the migration.
If your bill went up $32 all at once, that is most likely a promotion ending. Review the first bill at the higher cost and the one before it and read through carefully. Also check for one-time charges, past due, or anything else outside the normally monthly bill.
Everybody in the world has an accent, including the United States. You can even find people in different parts of the country with unique accents to each other. If you have trouble understanding (honestly that is) someone on the phone, politely callback and get a different agent. However if you just don't like people who don't sound like you (or have the "accent" you think they should), you will have a self-imposed rough time in life.
0