New Member
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5 Messages
One receiver does not work
i have removed the ATT WAP and installed a NetGear R6400 for a stronger wi-fi signal in my office. I have a wireless tv box that will not display the pic for more than 10 seconds then shows signal lost. I can reset and pic comes back for about 10 seconds. The wi-fi green indicator lights do light up. If I go back the original WAP the receiver will work. what do i need to do? thanks
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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37.1K Messages
4 years ago
You have both a Gateway and a WAP from AT&T:
Getting a Netgear for better Internet Wi-Fi is fine, but it cannot replace the WAP. The WAP still has to operate to provide Wi-Fi for the TV Receivers, they will not connect to your Netgear.
Assuming you want to run the Netgear in Router mode (instead of Access Point mode), you'll want to:
(a) Set up IP Passthrough (Firewall > IP Passthrough) in DHCP-Fixed mode in the Gateway for your Netgear, and
(b) make sure the router and the Gateway have different IP subnets for their LAN. The Gateways uses 192.168.1.0/24, so it would be best to change the Netgear to something else if not already something else.
If you want to turn off Wi-Fi on the Gateway, go to the Home Network > Wi-Fi page and disable the SSIDs.
Also, be sure to keep your Router and your WAP at least 3 feet apart to reduce interference issues.
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baseballisback
ACE - Professor
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8.3K Messages
4 years ago
The AT&T WAP is how the wireless receiver "talks" to the gateway. You'll need this plugged in.
To use a self-purchased router, you'll need to bypass the wifi in the gateway.
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m1654
New Member
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5 Messages
4 years ago
So if the netgear is plugged into the gateway the receiver will not work.? And how do i bypass the wifi in the gateway?
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browndk26
ACE - Professor
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839 Messages
4 years ago
If the WAP Is not connected to the gateway, the receiver won’t work. If the netgear and the WAP are connected to the gateway, the receiver will work.
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m1654
New Member
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5 Messages
4 years ago
so the WAP has an yellow ethernet cord from the Gateway to the WAP. Now the netgear also has an ethernet cord from the netgear to a second ethernet plug on the gateway?
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browndk26
ACE - Professor
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839 Messages
4 years ago
Yes.
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m1654
New Member
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5 Messages
4 years ago
ok i have looked at the gateway and see 3 ethernet ports and all are taken.
1 > tv 1>WAP or netgear 1> i believe the phone line
would i need a hub or would that be a switch
thanks so much for your help
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browndk26
ACE - Professor
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839 Messages
4 years ago
There a 4 Ethernet ports. All yellow. A red or green port is for inbound service connection. 2 gray (?) ports for the phones. If more Ethernet connections are needed, purchase a switch. It would connect to a yellow port. TV and WAP stay directly connected to the gateway.
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m1654
New Member
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5 Messages
4 years ago
I found the 4th port plugged att wap in and the receiver did not respond. removed net gear from the wifi and paired att wap and receiver.
when i set up net gear gave it the same network ID and key thinking all wifi devices would still work but maybe not. any thoughts.
I do appreciate your help browndk26
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browndk26
ACE - Professor
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839 Messages
4 years ago
The WAP sets up a dedicated 5.0 network for the wireless stb. Plug in the netgear router and follow @JefferMC instructions for ip passthrough.
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