4 Messages
Non existent customer service
Three weeks later and over 6 hrs on the phone to overseas call centers I still have no resolution. Sent wrong incompatible equipment three times. Appointment scheduled and no one showed up. India call center could not give me an answer why? Asked for a supervisor and again waited on the phone for over an hour. Been with this company 17 years and means nothing. Spectrum is looking really good
DIRECTVhelp
Community Support
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255.3K Messages
2 years ago
We'd like the chance to turn your customer service experience around, @Bwest782.
Due to the nature of your concern, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!
Lacey, AT&T Community Specialist
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Bwest782
4 Messages
2 years ago
Customer service should be a priority. I understand the challenges after Covid having said that answers that a customer may have have become more difficult. If I spend an hour or more with an issue and no resolve what do I do? I have been loyal customer for over 16 years use
to be customer service would immediately handle an issue problem solved. Now I have to go to another country to be told please hold while I review the issue minutes and minutes like the agent wants you to hang up.
Now I hear the equipment will be outsourced At what point is greed the best meal you have ever had?
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Bwest782
4 Messages
2 years ago
Oh and my bill increased this month 52 dollars. Lol
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Bwest782
4 Messages
2 years ago
Customer service should be a priority. I understand the challenges after Covid having said that answers that a customer may have have become more difficult. If I spend an hour or more with an issue and no resolve what do I do? I have been loyal customer for over 16 years use to be customer service would immediately handle an issue problem solved. Now I have to go to another country to be told please hold while I review the issue minutes and minutes like the agent wants you to hang up. Now I hear the equipment will be outsourced soon? Corporate bonuses could be compromised.At what point is greed the best meal you have ever had ? oh and now my monthly bill just went up 52 dollars lol
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