Contributor
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3 Messages
NEVER reveived the $200 gift card
So I was promised $200 visa gift card to install the AT&T tv/internet service. After getting my service installed, I was patiently waiting for my gift card but never got it.
Contributor
•
3 Messages
So I was promised $200 visa gift card to install the AT&T tv/internet service. After getting my service installed, I was patiently waiting for my gift card but never got it.
DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
Hello @naichaozhang,
We understand that you have a concern about a reward that you didn't receiver. Don't worry, we can help with that.
Have you went to the reward center an claim your reward? if not please do so. For reward-related questions, please call: 800.288.9983 7 a.m. to 7 p.m. (CST), Monday through Friday
Let us know if that helps
Charles, AT&T Community Specialist
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naichaozhang
Contributor
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3 Messages
5 years ago
person promised me $200 Visa gift card which I never received. Few days
after the installation, I called AT&T to plan to change to Internet only,
another sales person offered me $100 reward card in order to have me stay
in the current plan. I accepted it. However I never received the initial
$200 gift card! When I inquired it, the sales person said that it passed
180 days time frame which I have never been told of at the first place.
Also, it actually hasn't passed 180 days yet! Later I was given another
time frame 120 days, what? I was waiting for receiving the reward card all
this time, no one told me that I have to call them to ask for it... The
whole experience is just awful.
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DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
Hello @naichaozhang,
Thanks for providing the additional information, we sincerely apologize for any inconvenience.
As stated previously, please contact our rewards center at for further assistance in regards to reward related questions at: 800.288.9983
7 a.m. to 7 p.m. (CST), Monday through Friday.
Thanks for posting on the AT&T Forums, please let us know if we can help with anything else.
Mihai AT&T Community Specialist
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naichaozhang
Contributor
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3 Messages
5 years ago
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DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
Hey, @naichaozhang.
Let us see how we can help!
Since this is account specific, we'll have to continue this conversation in a Private Message (PM).
Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.
We look forward to assisting further!
Ramses, AT&T Community Specialist
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Terrydavis1224
2 Messages
3 years ago
I get disability in Texas and I never received my $200 gift card
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Terrydavis1224
2 Messages
3 years ago
I never received my $200 Trump gift card in the mail how can I find it
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