2 Messages
Never received U-Verse TV equipment upon signing up, now AT&T requesting equipment returned after cancellation - what now?
When I signed up for a discounted AT&T bundle deal many years ago, it included landline, WIFI, and U-Verse. I didn't need the U-Verse TV because we use streaming services. So, when the AT&T rep arrived and installed our WIFI, I told him we didn't need the equipment, so we never got it. This was around 10 years ago.
Jump forward to 2024, and I cancelled the bundle and removed U-Verse because it wasn't saving money anymore (and, I still have never used U-Verse). I got an email requesting IPTV Receiver IPH8010 be returned, but we never even got that equipment in the first place. So what do I do now? Has anyone had a similar situation? How do I explain that I never got this equipment to begin with and avoid the fee...for an item I never received?
uversestruggles
2 Messages
10 months ago
Tagging @ATTHelp - please
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Hi @uversestruggles,
Thank you for reaching out to us today. We are here for you, and we can work through this together.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Bill, AT&T Community Forums Specialist.
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Hi @uversestruggles,
Let's get the help you needed.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you,
Justin, AT&T Community Forum Specialist.
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