Needing a new remote

Please read this!!!

Hey there @Bandidos606. We understand your frustration and would be happy to help you place an order for a new U-verse remote. 

In order to complete this process and authenticate your account, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you. 

Robert, AT&T Community Specialist

I refuse to spend any more of MY time asking AT&T for a new remote as they have all the info they need, now they want me to AGAIN go through this??? Nope, they have ALL my info so let them do their work! Ball is in your court AT&T!

I am waiting on a Remote to arrive myself.  It hasn't been a week yet for me, so I'm just getting to the point I would ask what's up.

However, if your last reply is all you're willing to do, I hope you can make do with your old remote.

JefferMC: I have waited for MONTHS and no matter who I talk to, all I get is (Edited per community guidelines) poor excuses from ALL THE AGENTS I SPOKE TO!

You posted, begged for someone to answer.  They did, and asked you to meet them in a DM.  You come back 3 days later and say that you're not doing anything more.  So why did you bother with this thread?  BTW, the "MONTHS" was not mentioned previously.

@Bandidos606 I think you're determined to be argumentative.  I've hidden your reply that provides personal information, because that is neither appropriate, nor permitted by Community Guidelines.

I'm sorry that they didn't respond to the DM, I again wish you'd have mentioned that previously.

Sorry, you'd also be "argumentative" if you were in my shoes and you asked to verify my account....

JefferMC wow, here I thought you were part of AT&T!  Did not read that you are NOT, so why do you reply on their behalf?  Makes it confusing.  Thanks for deleting the info I posted, I thought it was going to AT&T....doh!

Nope, I'm not AT&T.  I'm here trying to help people navigate the AT&T technology and what they refer to as support.  You seem to have a certain amount of patience and after months, I can understand why you'd be frustrated.  And I probably could have worded my replies more, um, positively, but the point I was trying to make is that you have to keep pushing for the solution with AT&T.  If you hand over an ultimatum like "I'm done until you call me and work this thing out", the first two words become the self-fulfilling prophecy.

So, ATThelp, do you want to ask @Bandidos606 to create yet another post so you can give him another DM?  At this point, he's probably better off escalating...

At this point, he's probably better off escalating...

or just buy one off amazon

Jeffrey, yes you are correct, I can't even count the times I have called, chatted etc. with these people and got nowhere!  Seriously, I have received excuses such as : the order is delayed due to weather????? # 2, product availability, # 3 the "system" cancelled your order, # 4 U Verse is being faced out hence the difficulty getting products, # 5 terrible weather (AGAIN?)  and so on.  I think they want to do away with U.Verse and force al of us to go with Direct T.V.???

Constructive :really, that is your answer, "buy one from Amazon"?  I pay enough for the "services" from AT&T and this is your suggestion? I bet IF I was signing to a NEW account, a remote I would immediately receive!  And you work for AT&T??? Really, that is your solution? 

#2, #3 and #4 may be accurate and related.  No,  i wouldn't buy the weather story without a tracking number. 

I'm in the process of asking what happened to my request for a new remote. We'll see what my answer is. 

BTW, I do believe the official policy for damaged/ lost remotes is to sell you a replacement. And finding a used in at Goodwill might be less work than fighting support. But, yeah, they need to replace defective remotes, gratis. 

FWIW, my remote arrived today in a bubblewrap envelope.  The weather is fairly nice today, if a bit cold.