New Member
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1 Message
Need to send in my receiver for a replacement
ISB7005
S/N 164063953
WIFI MAC 70:25:59:b4:4e.71
GUID 38d9f61b-ded3-475b-a46a-20c12c4130b7
PN 4040836
I have gone through the on-line self-help tutorials and steps to no avail. I have been a week without cable in my upstairs bedroom. Need to know where to send this receiver and an ETA on when the new one will deliver. Thank you.
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
Don't send anything anywhere until you call Customer Service. 1-800-288-2020.
They may want to have you do some rebooting but once they determine that it needs to be replaced, a new one will be sent.
You have 60 days to return the bad one via UPS/FedEx.
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