Need help solving a connectivity issue between my U-Verse main receiver and my replacement Receiver.

Can't get a "Link" light on my replacement AT&T U-verse Receiver

Responses

JefferMC

ACE - Expert

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36.8K Messages

3 years ago

Moved to U-verse.

How is your new U-verse Receiver connected to the Gateway?

Did your Gateway come with any instructions about waiting until a certain time to connect it?

What, if anything, appears on the TV screen when you plug the Receiver in?

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aaversano

2 Messages

3 years ago

JefferMC thanks for the response. I was able to figure out the problem by looking at the model of receiver AT&T sent me. I am almost too embarrassed to admit this but it took me almost an hour of attempting to connect my replacement receiver before I determined that AT&T had replaced my defective wireless receiver with a hard-wire version! :-(

To add insult to injury, they tried charging me a $50 upgrade fee when I contacted them to correct their error! Luckily I got a very good and easy to understand customer/technical support person: I hope the problem is solved and that my NEW replacement receiver will be wireless!

Thanks for the offer of assistance, Alex.

To add insult

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