1 Message
My DVR is erratic in response
Sometimes my DVR reacts on the first click from the emote - at other times I need to repeat the click 3 or more times to get the response I am seeking.
I don't believe it is the remote aas I changed the batteries and the remote is working to the TV - just the DVR is unresponsive.
DIRECTVhelp
Community Support
•
254.6K Messages
8 months ago
Hello @rjscho! Thank you for reaching out to us! We understand that you're facing issue with your DVR. We hear you, and are happy to assist you.
Please try using the TS&R tool on your TV and other Quick Fix tips:
Access the U-verse TV TS&R tool.
If you have U-verse TV service, you can use our Troubleshoot & Resolve tool on your TV. From the U-verse TV remote control:
Note: The S20 and S30 remote controls are completely identical in functionality. The only difference is all of the buttons on the S30 model are backlit. Please follow the S20 instructions for the S30 remote.
Quick Fix tips.
Here are some suggestions for troubleshooting your U-verse TV remote control:
Programming and resetting your remote control.
Let us know how it goes!
For further assistance we're here to help.
Thank you for contacting AT&T Community Forums!
Nate, AT&T Community Specialist.
0
0