2 Messages
Move the W.A.P or move the gateway ?
The AT&T Technician installed the gateway in our basement, the WAP is plugged in about a foot away. We have FIber 1000 with 1 wired Uverse DVR receiver and 3 wireless . All 3 wireless receivers experience intermittent freezing, occasional signal drop, and DVR issues...so...my question is would it be better to move the WAP upstairs with a Cat6 direct connect to the Gateway downstairs ? Or would it be better to have an AT&T Tech come out and move the gateway & WAP upstairs ? I have seen other conversations about distance from wireless receiver to WAP and i'm fairly sure 2 of 3 wireless are at least 60 feet away...please advise ASAP !
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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36.8K Messages
2 years ago
The WAP should be a minimum of 3 feet (or a meter, whichever term you prefer) from the Gateway to avoid interference between the two devices' 5 GHz radios. More is fine, so if you want to move the WAP upstairs, that would be fine. However, if you're also having Internet Wi-Fi access issues due to the location of the Gateway, then yes, you might well want them both moved to a more central location (unless having wired access to the Gateway where it exists is preferable).
AT&T installers prefer to install the Gateway closer to where the fiber will enter the home and absent customer objections, that's where its going to go. It's not always practical to run the fiber to the ideal location of the Gateway, so sometimes compromises are required.
Changing the location after installation will likely involve some sort of charge.
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jeroach757
2 Messages
2 years ago
Thanks for the reply, yeah the WAP is about 3" from the Gateway, so guess there's a good chance there's interference between those devices . WIFI signal seems to be stable & accessible upstairs so i'm thinking I'll move the WAP up there and leave the Gateway in the basement, which is about 6 feet from where fiber enters our home...thanks
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madmax988
Scholar
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404 Messages
2 years ago
Make sure the WAP is connected directly Gateway when you move it and not a switch or another router. Cat6 is great, but at&t just uses cat 5e because its slightly cheaper, lol. I assume DVR is connected via cat5e/6 directly to gateway already?
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JefferMC
ACE - Expert
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36.8K Messages
2 years ago
Normally an Ethernet Switch is okay (as long as there's not another generic WAP connected through it), though a router is right out.
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