Traveler
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2 Messages
Model: 2Wire 5268AC
This thing keeps failing to connect. Tried multiple resets with AT&T Chat. This finally popped up on the TV: Login attempt result: Fail: Failed to get discovery bootstrap address. Broadband flashing RED.
Traveler
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2 Messages
This thing keeps failing to connect. Tried multiple resets with AT&T Chat. This finally popped up on the TV: Login attempt result: Fail: Failed to get discovery bootstrap address. Broadband flashing RED.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We can assist you with your Internet connection, Mindymo.
Due to the nature of your issue, we will be sending a Direct Message to work with you to find a resolution. Look for the chat icon in the upper right corner of the page.
For future reference, you can use our gateway status lights guide to understand what's happening with your gateway and how you can troubleshoot.
Aminah, AT&T Community Specialist
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Mindymo
Traveler
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2 Messages
2 years ago
All possible troubleshooting was done on my end with multiple resets of gateway. Gateway had solid red broadband lights showing. No green service light ever. I called and finally reached an agent. She was able to determine the gateway was frozen and all has been resolved. Thank you!
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