Lost Recordings on U Verse

Hi @dtscls1949, we are happy to help with your lost recordings.

If you're having trouble with your receivers,

• Loss of recordings

Try these steps to resolve your concerns:

To avoid losing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

1. Unplug the receiver or DVR power cord from the wall or back of the box.

2. Wait 10 seconds.

3. Plug in the receiver and DVR.

4. When three white dots appear on the screen, unplug the receiver/DVR again.

5. Repeat this process two more times.

6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with your DVR after that, perform a Disaster Recovery on the device.

Let us know it this helps!

Thank you for contacting us on AT&T Community Forums!

Lafayette, AT&T Community Specialist