ISB7000 won't stay connected

There is no "secondary DVR." It's a receiver.

It sounds like they didn't replace the problematic box, but the other two.

When it "turns off," what exactly happens?  Does the power light go out?  Does it display a message saying that it has lost its connection?

I am having the same issue.  It is only the main receiver/DVR.  It says it has lost connection.  If I change the channel and go back it comes back on.  If I just leave it, it will eventually come back for a few minutes and then does it again.  I have been on with support multiple times.  Replaced the receiver 3 times.  Just got off with support again.  Ran through all the same song and dance.  They are sending another receiver.  

@danamherring how is your DVR connected to the Gateway?  Via Ethernet or Coax?  If Ethernet, does it go through any other routers or switches before getting back to the Gateway?  Have you (or an AT&T installer) checked each connection along the way back to the Gateway (i.e. at each wall plate; if coax, behind each wall plate).

The DVR is connected to the TV via ethernet.  There are no routers or switches between them.  I had two different techs out to check all the connections.  I had this problem a couple of months ago and nothing fixed it.  Then one day it quit pausing.  Now out of the blue, it starts again.  

TO JefferMC:  My problem is a little different than danamherring.  My Main DVR Box is fine ... I am only having problems with the secondary receiver.  After 10 minutes of being on, the TV turns off & TV Power Light goes out. The Receiver Power & Link Lights both stay green.  Doesn't matter if I am playing back a recording or watching Live TV on this 2nd TV that has the ISB7000 Receiver Box only.  I have to leave it off for about 30 minutes, then I can turn it on again ... only for it to turn itself off in 10 minutes.  My TV is connected to Receiver via CoAx.  Then there is a white connector with Phone Jack ends connected from the Receiver Box into the Modem Ethernet slot.   I am very good at checking connections, and have redone at least 3 times just to be sure. Appreciate any suggestions you can offer.

TO JefferMC:   No ... It does not say it has lost the signal connection ... It just shuts off.  I have tried several times when it is working to do a "re-boot" by holding the receiver power button in for 10 seconds so the AT&T U-verse connection resets.  Doesn't help.  Earlier today it actually stayed on for about 30 minutes and I thought it was a U-verse Miracle ... LOL ... only to have the same problem continue with 10 minute increments and then shuts down.  I have actually timed it .... it is not just an estimate.

@gailkb97 I read your second post, wrote an answer, then went back and read your next to last post and erased my answer and started over:

• Your TV turns completely off?
• Can I ask if you could possibly switch your TVs between the two rooms to see what happens that way?
• What is your TV plugged into for power?

@danamherring , Do you have Fiber or VDSL2?  If you have VDSL2, would you go to your gateway at http://192.168.1.254/ , click on the Broadband tab and take screenshots of the tables with the data in them (sync rate, noise margin, attenuation and especially the error counts)?  This would let us see if you have a connection problem between the AT&T network and your home.  Also go to the Home Network tab, and take a screenshot of the "LAN Ethernet Statistics" and tell us which Gateway port your DVR is connected to.

Do you have a single pre-manufactured Ethernet cable that goes from the DVR to the Gateway or do you have RJ45 wall jacks and plug Ethernet cables into to them between the Gateway and the DVR?

@JefferMC : 

• Yes ... TV turns off completely & Power LIght goes off.  
• No ... Not possible to switch TVs because I have a large screen TV downstairs and a small TV upstairs. 
• TV is plugged into PowerStrip which is needed because that is where Modem is also located upstairs & need additional "plug ins".  Yes ... I am confident PowerStrip is working as I just replaced all in my house last year to keep up to date.  Modem is also plugged into same PowerStrip that is used to also connect my Landline Phone Lines and Internet that I also have via AT&T.  I have also switched the TV to different "plug-in" on the power strip to test as well.

Jeffermc

@danamherring I'm going to guess that your DVR is connected to port 1 because it has the most data flowing to it (15.3GB) and the highest multicast packets sent out it.  There are very few errors showing on the Gateway side on that port; there's no way that I know of to check the receiver's error counts.  Your network error counts are showing just a few FEC, so that looks good, too.  You do have two pretty long circuits (i.e. you're dual pair).  The attenuation is high, but the noise margins are fine and you've got good sync rate margins above what you're using.

It looks like that data is transmitting from the network to your Gateway fine, and to the extent we can tell, from the Gateway to your DVR fine.  So... why do you have an issue?!  Let me think on it.  If you can think of any other details to share while I think...

@gailkb97  I always ask about the power because of a personal experience: My TV and Receiver were both spontaneously rebooting at the same time.  I was blaming the receiver for rebooting and taking the TV with it... until I realized that they were both plugged in to the same UPS and found that the UPS had a very low battery and was briefly dropping power to both of them, then resuming it without any beep or other signal.  The receiver and TV were both fine when not plugged into the [failing] UPS.

Instead of a power problem, your TV could be shutting off because of an internal TV problem.  It could be shutting off because it's receiving a command via CEC over HDMI (i.e. the Receiver or some other device connected to the TV is telling it to).  It could be shutting off because its receiving an IR command that it thinks is telling it to power off (e.g. from a remote control or an IR blaster).

Here are a few troubleshooting steps you can try in whatever order you'd like:

• Disconnect the AT&T TV Receiver from the TV's HDMI jack and see if the TV turns off by itself when not connected to the AT&T TV receiver.
• If you have any other device (AppleTV, Chromecast, FireTV, etc.) connected to that TV, temporarily disconnect it and see if the problem goes away.
• Find the IR receiver on the front of the TV and cover it with something that will block all light to it so you can make sure there's not an IR signal getting to it and see if that fixes it.

@JefferMC:   

• Not sure what a "UPS" is ?  The Power Strip is plugged into Electric Socket - not using a battery, so not sure what you mean?  
• Nothing else is connected to TV ... just the AT&T Receiver Box.  
• There are no jacks or connections labeled "HDMI"
• I have completely disconnected & unplugged several times to try to get to reset. (The TV, the DVR, and even the coax connection to the wall)

Also ... thank-you for all you advice and trying to help me fix this.  

A UPS (Uninterruptable Power Supply) is a device that you plug into the wall, then plug your device into.  It has a battery to supply power when it's not getting power from the socket it is plugged into.  The fun thing is when it has problems and causes your devices to lose power even when the wall socket has power.  Which is what happened to me.  You apparently don't have one, I was just letting you know the sorts of strange things that happen that drive strange questions.

What kind of cable do you have between your TV and the U-verse Receiver?