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Internet technician changed my wifi. Now my receiver displays "Account unavailable. This Set Top Box does not match the account settings."
This afternoon an AT&T Internet technician changed my wifi. Now my U-Verse receivers display "Account unavailable. This Set Top Box does not match the account settings."
I've restarted the Wifi gateway, and I've restarted the receivers. Same message. Halp!
DIRECTVhelp
Community Support
•
254.4K Messages
11 months ago
Thank you for reaching out to us @bryboflavin,
We understand how important it is to stay connected and updated. Let's get the help you need.
We recommend that you try troubleshooting your TV using our Troubleshoot and Resolve Tool. Which will help you troubleshoot most of the issues.
Let us know how it goes.
Thanks,
ChrisM
AT&T Community Forums Specialist.
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