Intermittent U-verse signal strength

Hello @Whills,

Thank you for bringing this to our attention, and we understand the importance of uninterrupted connectivity.

We recommend that you try these troubleshooting steps:

1. Press Menu on the U-verse Remote Control.
2. Scroll down to Help, then press OK.
3. Select Information.
4. Scroll to Troubleshoot & Resolve, then press OK.
5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.
6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

Also, in case the issue still persists please visit our website about troubleshooting and resolve tool.

We hope this helps!

Leon (AT&T Community Forum specialist)

How many bars show on the receiver front panel?

Needs to be 3 or more…

You replaced a unit with this one, why?

Was the original unit also wireless receiver?

How many wireless receivers do you have?

Have you tried relocating units to determine if problem follows receiver to a different tv?

What is the model of the WAP?

Your description is of a unit in the RED (2 bars), could be issue with receiver, the environment interference with 5G wireless signal or possibly with the WAP.

Thank you for the response.  I had between 2-3 bars and then would lose power. Initially I re-booted the tower through my app and that didn't help.  I unplugged both the router and the tower for 30 seconds and re-booted both at the power source.  That seems to have resolved the issue.